Customer Testimonials

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DealerRater Sep 20, 2024

Had engine problem while encountered to Florida from Canada. John in service took me in at 8am and said I would be out by noon. Out and on my way at 11.30. Fantastic experience. Would highly recommend them

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Google Aug 29, 2024

Been to service department several times to get parts or to have truck checked out and had excellent service. I've delt with Krystal and she has always went the extra mile. Thanks for your great work.

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Google Aug 27, 2024

Krystal was very helpful and did what she said on time. Well pleased

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Google Aug 24, 2024

Excellent experience with Ali Shana, he made everything super easy and kept me up to date on the process

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Google Aug 24, 2024

Krystal in service is a wonderful associate and asset to the company.

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Google Aug 15, 2024

Their service department was amazing to work with! We had an issue with our vehicle that was covered under our extended warranty. Unfortunately, the warranty company was not the easiest to work with (NOT Chevrolet). Krystal Jones at Charlie Obaugh Chevrolet GMC went above and beyond to make sure we were treated right! She was in constant contact with us, and made sure we were not only covered by the extended warranty, but that the work was done in a timely manner. We cannot praise her enough!!

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Google Aug 13, 2024

(Translated by Google) Excellent dealer, many cars, friendly managers (Original) Отличный дилер, много машин, френдли менеджеры

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DealerRater Aug 4, 2024

Our vehicle experience was great Ali Shama was our sales person he was so friendly and helpful our computer knowledge was a bit rusty he helped us set up the features in our new vehicle the buying process was speedy we were in our new vehicle in a timely manner we would definitely recommend them. Ricky & Kathy

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Google Aug 1, 2024

A few weeks ago while we were on a family road trip, some 1300 miles away from home, we started experiencing engine issues with our Chevy Express van while were passing through Staunton. Luckily we made it to Charlie Obaugh Chevrolet, where we were assisted by Ms. Krystal Jones. Krystal was very attentive and considerate of our situation. Even though it was the end of day, Krystal and the technician were able to check the engine codes and were able to give us an idea of the potential issues. Krystal was able to get us in first thing the next morning ...

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Google Jul 28, 2024

Ali Shama made literal miracles happen for us today. Professional, honest, patient, and understanding. No one was pushy and the whole team worked really hard. I appreciate it Charlie Obaugh Chevrolet.

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Google Jul 26, 2024

My wife and I were in the market for a vehicle, specifically a van. I reached out to Jeff Hylton at Charlie Obaugh, who stated to come on by and take a look at things. Jeff went and got a used van for us, but we determined it wasn’t what we were looking for. Jeff then put us in a new Kia Carnival and we loved it. We were worried about it fitting our budget, but Jeff did everything he could, running back and forth between us and his finance department. Jeff was finally able to help us get ...

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Google Jul 19, 2024

Great customer service, had me in and out in no time. if you need a new truck, Cody is the man to see.

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Google Jul 19, 2024

It has been one of the best of my experiences buying a new truck. I thank Pat Berrang for helping me in the process 😎

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Google Jul 12, 2024

Yes I traveled a ways for this deal. And it was well worth it. One of the easiest purchases ever made. Thanks Angel, Brad and Pat. If I missed anyone I’m sorry. Thank you for taking the time to make this all come together and work. I’m loving the Colorado by the way. The hubby is to.

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Google Jul 5, 2024

While on vacation, experienced a/c problems, called and was told to bring it in. They diagnosed the problem, had the needed part, repair made. Pleasant informative staff, nice waiting area.

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Google Jul 3, 2024

All was great. Jared Moss and Zack Cash was great gave me what I needed

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Google Jul 2, 2024

I drove a little over two hours to trade my truck, and everything was like we'd discussed on the phone the day before. Jared Moss handled everything for me! Better than the average dealership experience, for sure!

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Google Jun 26, 2024

I worked with Jared Moss Mgr.Chris T. to purchase a 2023 Silverado High Country. They were very professional, courteous and willing to help and explain issues. Thanks gentlemen. Mike Malkiewicz

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Google Jun 19, 2024

Last week, I was on a road trip from Denver, CO, to Richmond, VA. As I was passing near Staunton, VA, my vehicle lost acceleration, and three service messages appeared on the screen. Thankfully, I was able to make it to Charlie Obaugh Chevrolet early Friday morning. Upon arrival, I was pleasantly greeted by the staff, specifically Heather Bahle in the service department. I explained my predicament, and despite a completely full schedule, Heather was able to fit my vehicle in to be seen. Fortunately, the part was in stock, but they needed confirmation from the warranty company before they ...

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Google Jun 6, 2024

We worked with Carol Burns, Brad Bahle and Mark Puit on the purchase of a new truck. Our experience was efficient from start to finish. We were coming off of a very bad experience at another dealership and it was a relief to have a positive experience. The staff was respectful of our time which is very important to us. Everyone worked with efficiency but also accuracy. Communication was easy and prompt. Would be happy to recommend and do future business here.

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Google Jun 6, 2024

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Google Jun 5, 2024

Awesome vehicle purchase experience! My truck purchase was not your standard purchasing process. I had researched and done test drives at other dealerships closer to my home over the past number of months and I knew exactly what I wanted. I reached out via email to a number of dealerships within a couple of hundred miles of my home with the details of what I was looking to purchase (Charlie Obaugh GMC is 145 miles from my home). I let them all know I had done my research, driven the truck and that now I wanted to negotiate the best OTD ...

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Google May 23, 2024

Our family vehicle broke down near Staunton at the end of a cross-country road trip. The team at Charlie Obaugh Chevorlet could not have been more helpful or accommodating. They took care of us and went above and beyond to help. Krystal was especially kind and considerate, cannot recommend this shop more!

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Google May 10, 2024

Krystal is the best! She is caring, efficient, and very thorough.

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Google May 5, 2024

If anyone ever needs to take a vehicle to Obaugh for service, I hope Krystal is there to help you! She is so friendly, professional, and accommodating. I appreciate the wonderful customer service she provides!

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Google May 5, 2024

Wanted to thank Krystal Jones and the Service Dept. Team at Charlie Obaugh Chevrolet for their first class customer service. Always a pleasure working with these folks.

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Google May 4, 2024

When it comes to purchasing a new vehicle, it is almost always a pain with all the hoops you have to jump through while trying to get the best price for the vehicle—this wasn’t the case at this dealership! After building the truck I wanted online back in February, I went in to see if I could get any more information about numbers. I met Mike Bost who immediately began looking for the truck I wanted and reaching out to other dealers that had them or were expected to have them. Upfront he told me that with everything ...

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Google May 1, 2024

Ali is a great salesman and a great guy to deal with !

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Google Apr 27, 2024

Kudos to Krystal and the team at Charles Obaugh Chevy. My husband and I were on our way to Nashville and our Chevy Duramax had a problem with the DEF system. Krystal was friendly and helpful, they fixed the DEF problem pronto and we were able to continue on to our campground that evening. Everyone went above and beyond. Thank goodness our truck problems happened near this dealership.

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Google Apr 24, 2024

Service department Krystal Jones is exceptional with customer care and taking care if all mechanical issues that have occurred with my vehicles.

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Google Apr 21, 2024

Ali was very helpful and efficient. Very happy with our new car.

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Google Apr 19, 2024

Purchased a new GMC Denali today. My sales consultant, Ali Shama was outstanding! I have purchased a lot vehicles and never has the process been so smooth. Ali was well versed and extremely patient with my requirements. He worked hard to meet those requirements and I am totally satisfied. Thank you Ali!!!!!

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Google Apr 16, 2024

Ali Shama did a great job gaving me a great experience purchasing my truck. I definitely recommend checking these guys out.

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Google Apr 13, 2024

Ali was outstanding with service, speed and getting everything done. Definitely earned a returning customer!

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Google Apr 10, 2024

Ask for Ali. Great customer service and super easy to work with. HIGHLY RECOMMEND

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Google Apr 5, 2024

I wanna thank the team at Charlie obaugh. Special shout out to to Kristal the service advisor and the technician who fixed my vehicle.

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Google Apr 5, 2024

Thank you so much Ali Shama for a wonderful buying experience. You answered my questions, helped me find what I was looking for and made the whole process smooth. Thank you again!!

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Google Apr 4, 2024

Krystal Jones is Excellent and she will help you out in anyway she can to make sure your vehicle service experience here is top notch! Highly recommend

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Google Apr 1, 2024

Awesome service….friendly people. Especially Ali shams

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Google Mar 29, 2024

I recently brought in my 2001 corvette to Krystal. She did a great job on answering all of my questions. All of the concerns I had with the vehicle were addressed. Very professional and courteous. Thank you again Krystal for all of your help and speedy responses.

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Google Mar 28, 2024

Service was amazing, Krystal was amazing and so helpful with my limited schedule. 10/10 recommend their service. Tara was an amazing sales person as well, she was extremely wonderful when I was stressing about getting a car. <3 amazing amazing amazing

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Google Mar 28, 2024

Ali Shama hands down the best sales person I have ever worked with. He was on point and put the work in quickly to make it happen smoothly and professionally. Great guy to work with.

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Google Mar 26, 2024

Ali listen to us, came in late Friday and by Sat he had us in the vehicle we wanted, on Monday we signed our paper. Great job Ali thank you

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Google Mar 21, 2024

Would like to personally say thanks to Crystal for taken good care of me and taken care of my vehicle. Also, great work at communicating to resolve issues on Managements part.

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Google Mar 19, 2024

My salesman, Ali Shama, was a pleasure to work with along with everyone else I met that day. All were very helpful and courteous. We will definitely be back.

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Google Mar 10, 2024

I had a great experience buying a used pickup here. We came from Colorado and the pickup was everything they said it was. Tara was great to work with.

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Google Mar 10, 2024

Love my new Kia. Jose was great to work with and answered all my questions. He went above and beyond and made the experience of buying a car so great

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Google Mar 10, 2024

Just purchased my 2nd vehicle from Ali Shama and could not be happier. He is super patient and answers all my questions. He made sure to explain all the features of every vehicle I was interested in as well as my best finance options. Will definitely buy from him again and recommend others do as well!

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Google Mar 10, 2024

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Google Mar 5, 2024

Great experience. Cody was really helpful. A dealership I trust.

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DealerRater Mar 2, 2024

I Briana Marsh had an amazing time trying to find a car at Charlie Obaughs. I wanted to give a shout out to "Brent Groff"! Brent Groff is defiantly a good sales men. Gives honest opinions, will work with you and is very patient. I would refer him to anyone who is interested in buying a car at Obaughs.

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Google Mar 1, 2024

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Google Feb 29, 2024

I had Ali Shama assist me through out the process of purchasing a vehicle and had a good experience, he’s very reasonable and helpful.

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Google Feb 27, 2024

Thank you Ali Shama and the Chevy dealership for this blessing wonderful service.

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Google Feb 27, 2024

Nice people,a pleasure to deal with as I was states away

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Google Feb 24, 2024

Ali Shana treated us very well service was well I will definitely come back to him again if I need to buy another vehicle.!

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Google Feb 23, 2024

We purchased a used 2020 Cadillac XT5 from Jared Moss at Charlie Obaugh and couldn't be happier. One of the most pleasant car buying experiences we have had. Thanks Jared and Charlie Obaugh.

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Google Feb 18, 2024

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Google Feb 17, 2024

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Google Feb 16, 2024

Thanks Jared Moss

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Google Feb 15, 2024

Absolutely amazing to work with! Hunter and the whole team were great, I left there with the vehicle I wanted and extremely pleased. Highly recommend

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Google Feb 15, 2024

We just purchased a new vehicle from Charlie Obaugh GMC. We went straight to Chris Jones, who has always helped us with our previous purchases from this dealership. He was able to help us find the exact vehicle that we wanted… colors, engine size and options; and got the vehicle transferred into the dealership from another one. Once the vehicle arrived at Charlie Obaugh, Mike Bost spent a LOT of time introducing us to our new vehicle and all the features that came with it, as well as answering all of our questions. We were very impressed with Mike’s ...

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Google Feb 8, 2024

No high pressure sales tactics, very friendly and helpful staff. Thank you to Jared for getting us a new reliable ride!

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Google Feb 7, 2024

5 stars After today I cannot recommend Charlie Obaugh Chevrolet enough. We purchased an EV from a different dealership and showed up at Charlie Obaughs service department the following morning with a nearly completely dead battery after encountering a series of faulty chargers. Unsure if it was a problem with the car or the charger or just operator error we called Charlie Obaugh service department and spoke with Krystal Jones and she told us to come right in and they would help us. We arrived and she took us right in despite us not having purchased the vehicle there. John from ...

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DealerRater Feb 4, 2024

I dealt with salesman, Hunter Hudson. I went in to see three vehicles is saw on line. Hunter was very patient and spent time showing me each vehicle. I purchased a 2022 Chevrolet Malibu. A week later I needed assistance with a feature on the car I was not familiar with. I reached Hunter on his cell and he was very responsive in assisting me. If you go to his dealership, see Hunter Hudson.

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Google Jan 29, 2024

As always, the Obaugh team went above to make sure I got the vehicle I was happy with. I left the dealership driving my 2024 Trailblazer with a big smile. Ali, my salesman is highly recommended. His patience, dedication,and expertise excelled. I never felt pressured and he answered every question I had. I have used this dealership for 30 years and never have I had a bad experience.

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Google Jan 21, 2024

I’m absolutely in love with my 2024 Telluride SX. Matt Sniegocki was so easy to work with. He made our test drive a breeze, which allowed us to just enjoy our first time ever in a Telluride or Kia for that fact. Matt was not pressuring and answered all our questions. We left and within an hour I called him and said, “I want it”. For me when it comes to buying a new vehicle, I want comfort, not pressure, so that I find the vehicle I want. That’s exactly what I experienced going to Charlie Obaugh Kia and ...

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Google Jan 15, 2024

Purchased a golf cart from this dealership. There were other dealers closer to me that had what I wanted, but I found the person I was working with (Todd Simmons) so helpful and transparent that I passed on the other deal. Todd was responsive and answered every question I had and often anticipated the next question I was going to ask. He provided me with photos of the invoice of the golf cart I was interested in that detailed the specifications and many photos of the golf cart itself. The purchase process was organized and seamlessly executed. On delivery, everything ...

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Google Jan 10, 2024

Chevy service dept. Was outstanding. Heather and Skylar went the extra mile, thank you.

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Google Jan 6, 2024

I have been wanting another truck just something used for awhile. Went somewhere else to get a truck and had a bad experience. Today I went to Charlie Obaugh and was met by Ali Shama. I told him I didn't want a new truck just something decent and I came out of there with a beautiful chevy silverado with a great rate all because of Ali went above and beyond. The whole team was exceptional. I would recommend Ali as your salesman and he offers a dang good cup of coffee. Thanks Obaugh team

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Google Jan 5, 2024

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Google Dec 30, 2023

Great experience working with Ali Shama at O'Baugh in Staunton. He sent information throughout the process and even answered questions and concerns after work hours. He made the experience an easy process. Highly recommended salesman.

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Google Dec 27, 2023

My experience today with Ali Shama was GREAT and I love customer service and knowledge of the vehicles on the lot. The time he spent with me was outstanding and couldn't ask for nothing less. Thank you again for the GREAT customer service at Charlie Obaugh Chevrolet.

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Google Dec 23, 2023

Thank you Ali Shama for your excellent customer service, patience and attention to detail during the purchase of my husband's Chevrolet Silverado 2500HD. You made the process go so smoothly. I will be recommending Ali and Charlie Obaugh Chevrolet to all of my friends and family.

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Google Dec 21, 2023

Wonderful experience working with Ali Shama. Very knowledgeable and helpful working with me..

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Google Dec 21, 2023

Ali Shaman made buying a new 2500 such a great experience. His willingness to listen to our wishes and make it happen was awesome. My husband needed this purchase to happen quickly as he needed to leave the dealership for a prior commitment. Ali made it happen with a smile.

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Google Dec 15, 2023

Just purchased a new 2023 Colorado from Ali Shama and has been a great experience. Ali had a very good sales approach and was not over bearing at all. A big thanks to everybody I had dealings with at Charlie Obaugh and especially Ali Shama!

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Google Dec 10, 2023

Ali Shama was great to work with. He got everything done I asked for. He kept in touch throughout the process without the typical salesman hounding method. Walked me through every button in the vehicle and was patient with all my questions. I would recommend purchasing from him to everyone and will do so. I am very satisfied with my vehicle and pleased to have worked with Ali. Will definitely work with him the future as well.

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Google Dec 3, 2023

If you need a vehicle, contact Jose Gaona! About two weeks ago, my husband and I made an appointment with Jose to come in and check out a 2021 Kia Sportage we had seen on their webpage. Like with anything that you see online, you really don’t know what you’re gonna get until you see it in person. When we arrived, Jose was ready to greet us with the car clean, detailed and a full tank of gas. We set out to test drive the car with Jose in the back seat, ready to answer any questions we had. ...

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Google Nov 28, 2023

Nate Claytor has helped me and my wife with two of our vehicles. He will always help you get exactly what you want and not expect you to settle for less. The staff in general at this dealership is awesome and they do anything to help you out.

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Google Nov 25, 2023

Ali was fantastic helping us through the process of purchasing our new truck!! He wasn't just patient but so helpful in all aspects of the paperwork . It was a great experience... ***We just purchased our 2nd vehicle from Obaugh. Ali Shama didn't disappoint! He has such integrity and listens to our needs.. I've recommended him to several family members,I know they'll be in good hands. If you go in for a vehicle, ask for Ali..

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Google Nov 15, 2023

I was very pleased at Charlie Obaugh n the salesperson Crystal was awersome

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Google Nov 10, 2023

I have been looking for a SUV for so long after wrecking my 2013 Kia Sportage in 2017 and thanks to Nate Claytor, I was able to get my new 2024 Kia Sportage.

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DealerRater Nov 9, 2023

Ali Shama helped my family get a newer vehicle to drive and I'm so grateful to have such an amazing friend. He is an Incredible sales person that will break his back to help out anyone in need of a vehicle.. So glad I went to Charlie Obaugh to have him help me purchase our vehicle....

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Google Nov 8, 2023

Nathan Thacker helped me find a truck on the lot that worked for me. I live on a farm so I needed something that could take a beating. He didn’t try and sell me on something super expensive or out of my price range but rather found the best all around fit. I appreciated the way he didn’t seem like a salesman, but rather a friend just trying to help me out. I would definitely reccomend coming here for a new or used vehicle, as they take great care of their customers. From the moment I walked in ...

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Google Nov 8, 2023

Nate and T were caring and thorough when helping me and my fiancé get into a 2024 GMC Terrain AT4. I highly recommended working with these gentlemen.

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Google Nov 2, 2023

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Google Nov 2, 2023

Were friendly & timely

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Google Oct 31, 2023

Nate Claytor took care of me today!! He did a wonderful job extremely kind and well spoken highly recommend!

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Google Oct 30, 2023

We have had good care from the beginning to the last time we were there! Our salesman was wonderful. Everyone we've dealt with in the shop was wonderful. I love my 2023 Chevy Traverse fully loaded!!

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Google Oct 27, 2023

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Google Oct 22, 2023

Worked with Nate Claytor , made getting a new car easy and fun would recommend him to anyone buying a car !!

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Google Oct 17, 2023

Outstanding customer experience. Nate was very professional and courteous. Will do business with again!

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Google Oct 17, 2023

I could not have had a better experience at the Chevy dealership today. Nate Claytor put me in a brand new 2024 Chevy trailblazer and I couldn’t be more happy about it. All of my questions were answered, all of my needs were considered, he got me a payment that fit my budget and he made me feel at home, like I was just talking to a friend. The professionalism, friendliness, and personable Demeanor from Nate was top notch. As long as Nate is here, I will continue to service and buy my vehicles from charley Obaugh Chevrolet GMC from ...

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Google Oct 3, 2023

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Google Sep 30, 2023

My sales person Melissa is awesome if you are looking for a new Kia go see her.The service department has been professional accommodating.

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Google Sep 26, 2023

Most amazing dealership I have ever visited! After dealing with some horrible service departments in the local areas, I must say this place went above and beyond for us! Two thumbs up for Dave Wood and the service manager for all their support on our broken down 2021 1500 Duramax. They got us back on the road as quickly as they could. The technician even came in early to get our truck fixed and we could resume our vacation. I will drive 2 hours down the road to this dealership for service anyway. A+++ thank you!

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Google Sep 24, 2023

Nate claytor great sales man deal with him and he will do his best to get you in the vehicle you want excellent customer service highly recommended

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Google Sep 22, 2023

Have a 2023 GMC Sierra with less than 20,000 miles that I run a business out of and had developed a issue with the valve body in the transmission, the service team, even though the truck was purchased elsewhere got me in and fixed before the dealer it was purchased from would even look at it. Krystal and Cliff at the service center generally cared about my predicament, assured me of a speedy fix, updated me on progress and followed through with a speedy fix What a awesome TEAM this is!

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Google Sep 16, 2023


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